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Web-Based Customer Feedback Tools

Published 10/11/2010 and rated Ratingstars3 3 out of 5 stars
by AppAppeal Editor
What can you use the app for?

One of the most challenging parts of working with customers is getting their honest feedback. KISSinsights gives users an easier way to request customized feedback. Users can create a form asking a question that can be placed on their website. Users who install JavaScript once can manage all of their inquiries directly on their dashboard. Those asking a question are giving the choice of selecting a pre-made inquiry or coming up with their own. Once the question is posted on the site, users can quickly answer to provide feedback in a way that is no intrusive or obnoxious. The site owner gets vital feedback to better serve the visitors.

KISSinsights screenshot
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What is the history and popularity of the app?

KISS Metrics, the company behind KISS Insights, found a few common issues that were always brought up by their clients. The clients wanted to know how to ask customers what they felt could improve their product or service, how to tell who is sending the feedback (existing customers or visitors passing through), how to determine which customers are returning to their site, and how to produce a question and answer system that is more effective than the standard poll or survey. To help clients with these concerns, KISS Metrics got to work and created KISSinsights.
In June 2012, it was announced that KISSinsights was acquired by CatchFree, a software comparison service.

What are the differences to other apps?

Anyone can add a poll or survey to their site, but what does this information really say? Most visitors ignore these extra items. If the site really forces them into it, then the visitor will be turned off and may not return. These are also very limited in what they can say. KISSinsights, on the other hand, allow the site owner to get tailored feedback based on a question they ask as well as information on which customers are returning.

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How does the web app look and feel to use?

KISSinsights is very un-intrusive. The visitor can easily find the inquiry, which is posed like a typical question rather than a survey, and provide an answer quickly. KISSinsights features an eye-catching dark design. The logo is highlighted by a haunting splash of rainbow hues, which further demonstrate the creative approach of the site’s creators.

How does the registration process work?

To begin using KISSinsights, a new visitor must fill in the fields located on the homepage. These ask for a site URL, username, password, and question. After clicking the blue “Ask My Question” button, the user is directed to a page that offers the code for that question which can be placed on their website. It’s extremely easy and takes only a minute to complete. There are available membership plans as well that the user can choose to sign up for.

What does it cost to use the application?

Users are given three membership plans to choose from when using KISSinsights. The first is a free membership which includes unlimited surveys and up to 30 responses per month. The mid level membership is the Premium, which costs just under $30 a month. This membership upgrades to customizable surveys, custom thank you responses, no KISSinsights branding, and up to 1,000 responses per month. There is a 1 cent per response overage fee as well. The most expensive membership is the Unlimited, which costs about $300 annually (and pans out to about $25 per month). This membership upgrades to unlimited responses.

Who would you recommend the application to?

Anyone who has a website and wants to gather information about the site, their product or service an appreciate KISSinsights. The application is very easy to use, with question creation done in a matter of seconds. There are three membership options which easily fit into any budget. A small, low traffic site can opt for the free membership while a bustling business website could opt for the Unlimited plan.

  • Create a pre-set question to add to your site within seconds
  • Come up with your own custom question (paid accounts only)
  • Choose a membership plan that accommodates the number of visitors your site sees each month
  • Write a custom thank you message to customers that have answered the question (paid accounts only)
  • Post as many surveys as the user wants, regardless of account type

KISSinsights video

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KISSinsights pricing

FREE - Permanently free version
Most expensive plan (per month) : $29.00




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